Returns & Exchanges
At Mr Jones Watches, we want you to be completely happy with your unique timepiece, which is why we offer a 30-day window for returns or exchanges on all unworn items. If your watch isn't quite right for you, we provide a straightforward process to ensure a smooth resolution.
Notify Our Team
Contact our customer support team via email with your order number and reason for return to receive your unique return authorization code.
Prepare the Package
Ensure the watch is in its original, unworn condition and securely place it back in its original presentation box with all included paperwork.
Ship the Item
Affix the provided return label or use a tracked shipping service to send the package back to our London studio for inspection.
Receive Refund or Exchange
Once our technicians verify the item's condition, we will process your full refund or dispatch your chosen replacement watch within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing